At Obaa Yaa Papabi, we aim to provide high-quality products and excellent service. If you are not satisfied with your purchase, please review our returns policy below.
Returns
Returns Period
Customers may request a return within 14 days of receiving their order.
To be eligible for a return, the item must:
- Be unused
- Be in the same condition as received
- Be in its original packaging
Proof of purchase will be required.
Non-Returnable Items
Certain products cannot be returned for hygiene or safety reasons.
These include:
- Perishable food items
- Frozen products
- Opened food products
- Personal care products
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us as soon as possible so we can resolve the issue.
We may offer:
- A replacement product
- A refund
- Store credit where appropriate
Refunds
Once your returned item is received and inspected, we will notify you of the outcome.
If approved, your refund will be processed and applied to the original payment method within a reasonable number of days.
Late or missing refunds
If you have not received your refund:
- Check your bank account again
- Contact your card provider or bank
- If the issue persists, please contact us through our website
Return Shipping
Customers are responsible for return shipping costs unless the item was faulty or incorrect.
We recommend using a tracked delivery service when returning items.
Need help?
If you have any questions regarding refunds or returns, please contact us through the Contact page on our website.